Privacy Policy
Effective date: 22 January 2026
SIGNATURE MEDICAL LIMITED (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share your personal information when you:
* Visit or interact with our website https://www.signatureclinic.co.uk (“our website”);
* Contact us by phone, email, or in person;
* Book or receive consultations, treatments, or services from us.
We are the data controller for the purposes of UK data protection law. Our registered company details are:
SIGNATURE MEDICAL LIMITED
Registered in Scotland – Company Number SC607129
Registered Office: C/O Lindsays, 100 Queen Street, Glasgow, Scotland, G1 3DN
Email: hello@signatureclinic.co.uk
What personal data we collect
We will only collect personal data that is necessary to provide our services, communicate with you, comply with legal obligations, and improve our services. This may include:
Identity & Contact Data: name, email address, telephone numbers, postal address.
Health Data: medical history, treatment details, clinical information, where relevant to your consultation or care.
Financial Data: payment card/bank details and transaction information.
Technical & Usage Data: IP address, browser type, device information and website interactions.
Marketing Preferences: your preferences for receiving marketing communications from us.
How we collect personal data
We collect data when you:
* Use or browse our website;
* Contact us by phone, email or online forms;
* Book consultations or treatments;
* Attend appointments;
* Interact with marketing communications we send you.
We may also receive data from third parties where you have provided it to them and consented to share it with us.
Legal basis for processing your data
We process your personal data under one or more of the following legal bases:
* Performance of a contract with you (e.g., to provide the service you request).
* Legitimate interests (e.g., service improvement, quality assurance, internal operations).
* Compliance with legal obligations (e.g., record keeping, regulatory requirements).
* Your consent where required (e.g., marketing communications).
How we use your personal data
We may use your data to:
* Respond to enquiries and provide information you request.
* Process bookings, deliver treatments and manage appointments.
* Communicate with you about your treatment, follow-ups and support.
* Take payments, process refunds and manage financial records.
* Improve and analyse our services and website performance.
* Send marketing messages, where you have opted in.
* Comply with legal, regulatory or safety obligations.
Call recording
We may record incoming and outgoing telephone calls for training, quality assurance, compliance and patient care safety purposes. These recordings may contain personal data you provide during the call. Recordings are processed under UK GDPR, the Data Protection Act 2018 and PECR, and retained only as long as necessary for these purposes.
You can request access to recordings containing your personal data by contacting us using the details in this policy. (You should also be informed at the start of a recorded call).Knowledge of this is required under UK privacy law.
Disclosure of your information
We may share your personal data with:
* Service providers and partners (e.g., payment processors, administrators).
* Medical professionals involved in your care.
* Regulatory bodies, government authorities, or law enforcement if required.
* Analytics or advertising partners to improve our website.
We will never sell your data to third parties.
International transfers
Some of the systems we use may store data outside the UK. Where this happens, we ensure appropriate safeguards (such as standard contractual clauses) are in place to protect your data in line with UK data protection law.
How long we keep your data
We retain personal data only for as long as necessary for the purposes for which it was collected. Retention periods vary depending on the type of data and legal or regulatory requirements.
Your legal rights
Under UK data protection law, you have the right to:
* Request access to personal data we hold about you.
* Request correction of inaccurate data.
* Request erasure of your data in certain circumstances.
* Object to or restrict processing.
* Request data portability.
* Withdraw consent where processing is based on consent.
* Lodge a complaint with the UK Information Commissioner’s Office (ICO).
To exercise your rights, contact us at hello@signatureclinic.co.uk or in writing to our registered address.
Children’s privacy
Our services and website are not marketed to or intended for children under 16. We do not knowingly collect data from children under 16 without parental consent.
Changes to this policy
We may update this policy from time to time. We will publish the updated policy on our website with the revised effective date.
Contact us
If you have any questions about this policy or how your personal data is used and protected, contact:
SIGNATURE MEDICAL LIMITED
Email: hello@signatureclinic.co.uk
Telephone: 0333 207 0460